BPI. Bank of the Philippine Islands. They’re the only bank I deal with here, as they’re the ones with my mortgage. They make dealing with HSBC back in Hong Kong seem like nirvana by comparison.
Go into any branch any time of day for any transaction that requires a teller and you are guaranteed to be there for an hour. Their ATM machines are filthy and prone to outages.
I’m up late tonight and want to pay bills online but I can’t because their website is down. You can get to the home page but you can’t log in.
Clearly no one there gives a shit and I’ll show you why. Here is a screen shot of their home page taken on February 25, 2017:
Oh look. It’s February and a service advisory from two months ago is still their lead news item? No one there spotted this? In two months?
Click on that for the informative news:
No start time. No end time. Just fuck you. And I love the “BPI 24/7 Banking Team”. It’s the old joke, “open 24 hours, but not in a row.”
I rate that answer “Liar, Liar, Pants On Fire.” Why? Because:
Final proof that no one there gives a shit? Look at the bottom of their home page:
This is a bank, and one of the biggest banks in the Philippines. They’re making money hand over fist (I saw an item that net income for just one quarter last year was over 5 billion pesos.) So why do they have to do everything so badly? I mean, they couldn’t even be bothered to proofread their web site properly.
So my question is – is any Philippines bank better? Or is this about as good as it gets?