BPI – Bank of the Philippine Islands – National Embarrassment!

I’ve complained about BPI’s terrible service in the past. Wednesday they struck a new low.

June 7, 2017 8:12 AM

9:40 AM

12:43 PM

4:06 PM

10:03 PM

Isn’t tracking transactions the most basic thing that banks do? How could a major bank possibly screw this up?

This image started making the rounds late Wednesday:

The Inquirer has the story behind it – apparently this really did happen to someone. However that was not to be the case with my account!

I was finally able to access my account information via the web at around 2:30 this morning. Two of my accounts are okay. One account is showing an ATM withdrawal on June 6th (resulting in a negative balance), but the last time I withdrew from an ATM was June 3rd.

This morning, 10:25 AM, the BPI web site is down again.

The lines to do a simple transaction at BPI are horrific. Going to one of their branches tomorrow, the day after this nightmare, I should probably bring a sleeping bag and a few sandwiches.

[According to Wikipedia, BPI’s ownership is roughly 53% Ayala (and various Ayala subsidiaries) , 33.7% Philippines Central Depository, 8.4% Roman Catholic Archdiocese of Manila.]

UPDATE June 8 10:46 AM